SHIPPING IS FREE FOR U.S. ORDERS
Expect your shoes 3-5 business days from the time you order if you live in the U.S.
Orders are shipped within 2 business days. All orders are shipped with USPS Priority, which typically takes 2-3 business days. International orders will vary depending on the local country's postal service.
RETURNS / EXCHANGES
Unworn Penners can be returned in new condition for a refund. Return requests must be made within 14 days of the date you receive your shoes. Requests after this point will be denied. We’ll also cover shipping both ways in the U.S.
If you try on your new Penners indoors and realize that you have the wrong size they can be exchanged in new condition within 14 days of purchase. We’ll also cover shipping both ways in the U.S.
To request a refund or exchange, please contact us at firstname.lastname@example.org